Effective Date: Jan 01, 2004
Last Updated: Apr 01, 2025
At Coffee Heating and Air Conditioning, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services in Toronto and the Greater Toronto Area (GTA). Please read this policy carefully to understand our views and practices regarding your personal data.
1. Information We Collect
We collect several types of information to provide and improve our services:
1.1 Personal Information
When you contact us, request a quote, book an appointment, or use our services, we may collect:
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Your full name
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Email address
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Phone number
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Physical address
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Property details related to service (e.g., HVAC system type, age, and condition)
1.2 Technical Information
When you use our website, we may collect certain data automatically through cookies and other tracking technologies:
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IP address
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Browser type and version
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Pages you visit on our site
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Time spent on each page
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Referring URL or source
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Device information (desktop, tablet, mobile)
2. How We Use Your Information
We use the collected information to:
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Respond to inquiries and service requests
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Schedule appointments and provide estimates
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Deliver, maintain, and improve our HVAC services
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Send administrative or promotional communications (with opt-out options)
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Comply with legal obligations and protect against fraudulent activity
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Analyze website performance and user behavior to enhance usability
3. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:
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With trusted service providers and subcontractors involved in delivering HVAC services (e.g., technicians, product vendors)
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When required by law, regulation, or legal process
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To protect the rights, property, or safety of Coffee Heating and Air Conditioning, our customers, or others
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With your consent, such as sharing rebate information with government agencies if you apply for energy savings programs
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Data related to financial transactions or warranties may be stored longer to comply with tax or warranty regulations.
5. Security of Your Information
We implement appropriate technical and organizational measures to safeguard your data. This includes secure server environments, encryption technologies, firewall protection, and limited access to your personal data by authorized personnel only.
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Your Privacy Rights
You have the right to:
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Request access to the personal data we hold about you
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Correct inaccurate or outdated information
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Request deletion of your data, where legally permissible
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Withdraw consent to data processing (e.g., for marketing communications)
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Lodge a complaint with a privacy regulator in Canada (e.g., the Office of the Privacy Commissioner of Canada)
To exercise any of these rights, please contact us using the information provided below.
7. Use of Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and to analyze website traffic. Cookies are small text files stored on your device. You can disable cookies in your browser settings; however, some parts of our site may not function properly without them.
We may also use third-party tools like Google Analytics to collect aggregated data about site usage. These tools help us improve our website and understand customer behavior. No personally identifiable information is collected through these tools.
8. Third-Party Links
Our website may include links to third-party websites (e.g., manufacturer product pages, government rebate portals). This policy does not apply to those websites. We encourage you to read their privacy policies before submitting any personal data.
9. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child without verified parental consent, we will delete it promptly.
10. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, your personal information, or your rights, please contact us:
Coffee Heating and Air Conditioning
Newmarket Ontario, Canada
+1 (905) 895-7787
info@coffeeair.ca
www.coffeeair.ca
